Utilizing Employee Engagement to Reduce Turnover

Please note: AABB reserves the right to make updates to this program.

Live Program Date: Wednesday, May 2, 2018 – On-Demand Available

Master Program Number: 18EL-302 (see program format numbers below under Registration)

Educational Track: Leadership Management
Topic: Transfusion Medicine
Intended Audience: CEOs, CFOs, COOs, Directors, HR Personnel, Managers/Supervisors
Teaching Level: Basic to Intermediate

Director/Moderator: Angela Dirr, Senior Director of Donor Care, Bonfils Blood Center/United Blood Services, Denver, CO
Speakers: Candace Judson, RN, PHN, MSN, Senior Director of Donor Care, Blood Centers of the Pacific, BloodSoure, United Blood Services, Sacramento, CA; Jennifer Charbonneaux, Senior Director of Donor Care, United Blood Services, Blood Systems Inc., Fargo, ND; Angela Dirr, Senior Director of Donor Care, Bonfils Blood Center/United Blood Services, Denver, CO

Learning Objectives

After participating in this educational activity, participants should be able to:

  • Utilize strategies to engage a multi-generational workforce
  • Gain the cutting edge in a competitive hiring environment
  • Help employees feel like they are part of a community
  • Improve recruitment expertise and progressive techniques
  • Conduct integration activities while strengthening employee retention

Program Description

The program will focus on innovative strategies to drive employee retention utilizing employee engagement programs. The presenters have in depth experience leading employee engagement at a variety of skill and level. The presenters will share best recruitment and hiring tactics; hiring the right candidate from the beginning. The conversation will be focused on giving employees as sense of home, community feel that will drive engagement and loyalty. Time will be spent reviewing strategies to stay competitive with flexibility scheduling in competitive hiring markets.


   Program #
Single Viewer: On-Demand Register18EL-302-4035
Group Viewing: On-Demand Register18EL-302-8035

Continuing Education Credit

AABB designates both the live and on-demand version of this eCast each eligible for 1 continuing education credit/contact hour for Physicians, General Participation, California Nurse, California Lab Personnel and Florida Lab Personnel. The number and type of credits awarded for this program (both live and on-demand) was determined by the program duration. For more information on each credit type please visit our Continuing Education Credits webpage.

Disclosures for the planners of this event can be found here. Disclosures for the program faculty are provided at the beginning of the program.

Speaker Biographies

Candance Judson is a healthcare professional, educator and champion for industry causes, Candace Judson has enhanced operations with her signature energy, experiential training and collaborative spirit since 1998. In her role as Senior Director of Donor Care, Candace provides strategic direction to a team that oversees more than 350 highly-trained RN and phlebotomists in all aspects of blood collections and therapeutic operations for the not-for-profit blood center serving Northern and Central California & Northern Nevada.  Passionate about education and industry leadership, Candace serves on the Los Rios Nursing Advisory Committee, co-leads the ACNL’s Nurse Leadership Development committee, and chairs the Sacramento City College Foundation Board.

Jennifer Charbonneaux joined United Blood Services in 2004 and has held the positions of Center Manager, Community Center Director, Director of Business Resources and now Sr Director of Donor Care for the North Division of Blood Systems, Inc.  She is a graduate of Minot State University and applies her business management on a daily basis.  Jennifer is responsible for over 200 employees in a multi-state division.

Angela Dirr has worked in Donor Care since 2003, serving as Director of Community Donor Operations since 2007 and now Sr Director of Donor Care for the Mountain Division of Mountain Division.  She is a graduate of the University of Florida and holds her Lean Six Sigma green belt.  She is a member of the AABB e-learning committee and was recognized as one of the Denver Business Journal’s 40 under 40 winners in 2016.